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Salesforce - Implementing Field Service Lightning Sample Questions (Q116-Q121):


When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

  • A. Create two Service Reports and add one Signature Block to each Report.
  • B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.

    c. Create two custom fields for the Service Appointment and use Flows to capture each signature.
  • C. Create a Flow that adds two Signature Blocks when the Service Report is generated,

Answer: B


Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?

Choose 2 answers

  • A. Send a feedback survey to the customer when a service appointment is completed
  • B. Configure signature blocks for service report templates
  • C. Add service reports templates to the appropriate repair work type
  • D. Generate service in the organization's default language

Answer: A,B


A company accepts payment requests 24x7. Once they accept a payment request, their service level agreement (SLA) requires them to make sure each payment request is processed by their Payment System. They track payment requests using a globally unique identifier created at the Data Entry Point. Their simplified flow is as shown in the diagram.

They encounter intermittent update errors when two or more processes try to update the same Payment Request record at the same time.

Which two recommendations should an integration architect make to improve their SLA and update conflict handling?

Choose 2 answers

  • A. Data Entry Point and Middleware should automatically retry requests.
  • B. Payment System and Middleware should automatically retry requests.
  • C. Middleware should coordinate request delivery and payment processing.
  • D. Payment System should process a payment request only once.

Answer: C,D


Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

  • A. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
  • B. Create a Capacity-based Resource and give them Capacity for the next three weeks.
  • C. Create a Capacity-based Resource and delete that Resource after three weeks.
  • D. Create a Resource and give them 24-hour availability for the next three weeks.

Answer: B


A small restaurant franchise wants to implement Marketing Cloud to support their franchise owners. The corporate office owns the advertising copy and subscriber lists. The owners of franchised stores add a customized local message to the marketing campaign.

What hierarchy should be recommended?

  • A. One business unit.
  • B. A One parent business unit and a child business unit for each franchise owner.
  • C. One parent business unit and a child business unit shared across franchise owners.
  • D. One business unit with shared folders.

Answer: B



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