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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic 1
  • Determine how to incorporate human-centered design into a customer solution
  • Describe testing techniques needed for optimal user experiences
Topic 2
  • Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience
  • Determine which research methodology and tools should be used to design a solution
Topic 3
  • Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences
  • Describe how core Salesforce objects function
Topic 4
  • Describe key design principles and tools that define an accessible and engaging experience
  • Given a scenario, describe how Salesforce can add value to user experiences
Topic 5
  • Given a scenario, utilize SLDS to create new and customized component functionality
  • Given a scenario, identify which UX method should be used to define a user experience
Topic 6
  • Determine which global Salesforce configuration to use for optimized user flow
  • Determine options for users to access onboarding, support, and learning
Topic 7
  • Demonstrate how to gather requirements and plan strategy given current user experiences
  • Describe the impact of corporate branding and styling

Salesforce Certified User Experience Designer Sample Questions (Q106-Q111):


Cloud Kicks wants to implement its company colors in all UI components, like buttons and icons, using a custom themes.

How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?

  • A. JS libraries loaded from a static resource
  • B. Builder panels
  • C. Design tokens prefixed with "brand"
  • D. CSS Hex colors

Answer: C


A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.

Which UI configuration should be used to further individualize each featured topic?

  • A. Add a description displayed on mouse hover further description each topic.
  • B. Select and upload images that represent each featured topic.
  • C. Select and upload SVG Icons that represent each featured topic.
  • D. Add a description under the topic label further describing each topic.

Answer: D



This allows users to easily distinguish between different topics and quickly scan for relevant topics. Salesforce documentation on the Featured Topics component states that "You can add a description for each featured topic, which appears in the user interface below the topic label" [1].

[1] https://help.salesforce.com/articleView?id=knowledge_articles_sites_featured_topic.htm&type=5


Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?

  • A. create a custom component on a dashboard
  • B. add the objects related list to the home page
  • C. Favorite the often used object
  • D. personalized the navigation bar

Answer: A,D


Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.

Which activity should the designer perform?

  • A. Prototype testing
  • B. Expert Review
  • C. Task Analysis
  • D. Card Sorting

Answer: D


A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.

Which approach should be used?

  • A. In-App Feedback
  • B. A/B Test
  • C. User Interviews
  • D. Survey

Answer: D



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