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The Cisco 820-605 CSM (Customer Success Manager) exam will earn you the Cisco Customer Success Manager Specialist certification. It is one of the specialist endorsements offered by Cisco. This test is focused on individuals who have spent enough time and resources working with clients to decide, measure, and convey business results through the execution of innovation. There are no specific prerequisites for this qualification, but you should know enough about the various domains and subdomains related to the final exam.

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Cisco Customer Success Manager Sample Questions (Q115-Q120):


Which of these is included in a success plan?

  • A. customer HR processes
  • B. services cost
  • C. confidential customer information
  • D. customer business outcomes

Answer: B,D


Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

  • A. Solution Product Manager
  • B. Technical Engineer
  • C. Sales Engineer
  • D. Customer Success Specialist

Answer: A


What are two examples of expand opportunities? (Choose two.)

  • A. increasing license count
  • B. training on existing features
  • C. providing solution optimization services
  • D. adding headcount to manage solution by the customer
  • E. hosting an executive review

Answer: B,C


The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

  • A. time to market
  • B. sustainability
  • C. business growth
  • D. employee satisfaction
  • E. cost efficiency

Answer: A,E


In a cloud implementation scenario, what does the sales professional must take into consideration regarding the revenue of a business outcomes selling?

  • A. Revenue from this model is immediate.
  • B. Revenue from this model is realized over a longer period of time.
  • C. Revenue from this model is three times bigger than in the traditional product selling.
  • D. Revenue from this model could increase in a 25%.

Answer: B



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